Abandoned Cart

Modified on Thu, 21 Aug at 10:50 AM

The Abandoned Cart section within the Automations and Emails settings offers a centralized space for customizing and managing the content of emails related to abandoned carts in your venue. This feature allows you to personalize and refine the communication sent to customers if they start, but do not finish, the booking process. To access the Abandoned Cart section, follow these step points:

Navigate to the Main Navigation Menu of the Venue Owner Dashboard.
Click on “Automations” to access automated processes.
Under “Emails,” select “Abandoned Cart” to enter the dedicated interface for configuring abandoned cart-related emails.

Legends

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“These legends contain “codes” that will appear “normally” to your customers. i.e. if you choose %total_amount% and place it in your email. Wherever you place this the customers will see the word Total Amount followed by the amount related to the booking they did not complete.

The following are the legends used in Booking Email templates:

%customer_name%: Displays the customer’s name.
%booking_date%: Displays the date of the booking.
%booking_time%: Shows the time of the booking.
%url%: Creates the link to redirect the customer back to the booking process.
%total_amount%: Indicates the total amount of the abandoned cart.

These legends are placeholders that get replaced with actual data when the email is sent. Make sure to save your changes after modifying the email template.

Abandoned Cart Email

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In this section, you encounter a default easy template that serves as a starting point for your email content. You have the flexibility to modify the text and legends within this default template to align with your specific needs. Additionally, if you prefer to start from scratch, you can remove the entire template and craft your personalized version.

For added convenience, the “SET DEFAULT CONTENT” button is available to quickly restore the default template, providing a reliable baseline for your email communication. This feature ensures that you can easily revert to the initial content structure whenever necessary.

Ensure to click on the “SAVE” button after making any modifications to your email content. This action is crucial to preserve and apply the changes you’ve made, ensuring that your customized content is successfully stored and ready for use.