Refund Email

Modified on Thu, 21 Aug at 10:52 AM

The Refund Email section provides a dedicated space for configuring and customizing email content related to refunds within your venue. This feature allows you to communicate refund information effectively, keeping your customers informed and ensuring transparency in your business processes.

Access the Main Navigation Menu on the Venue Owner Dashboard.
Navigate to “Automations” and select “Emails.”
Click on “Refund” to enter the interface for managing refund emails. Here, you can personalize the content, settings, and schedule for your refund emails, providing a seamless and professional communication channel for refund-related information.

Legends

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Refund Email legends, represented by placeholders enclosed within percentage signs, serve as dynamic variables to personalize and customize your refund email templates. When used in your email content, these legends automatically fetch and display specific information related to the refund transaction. Here are examples of Refund Email legends and their meanings:

%customer_name% – Represents the customer’s name.
%booking_id% – Corresponds to the unique identifier of the booking.
%booking_date% – Displays the date of the booking.
%booking_time% – Shows the time of the booking.
%total_amount% – Reflects the total amount of the original transaction.
%refund_amount% – Represents the refunded amount in the email.

By incorporating these legends, you can create personalized and informative refund emails that cater to the specific details of each transaction, enhancing the communication with your customers.

Refund Email

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In this section, you encounter a default easy template that serves as a starting point for your email content. You have the flexibility to modify the text and legends within this default template to align with your specific needs. Additionally, if you prefer to start from scratch, you can remove the entire template and craft your personalized version.

For added convenience, the “SET DEFAULT CONTENT” button is available to quickly restore the default template, providing a reliable baseline for your email communication. This feature ensures that you can easily revert to the initial content structure whenever necessary.

It’s essential to click on the “SAVE” button after making any changes to ensure that your modifications are applied and the updated content is saved in the system. This ensures that the changes you’ve made to your email templates are properly stored and ready to be used in your communication with customers.