Cancellation Email

Modified on Thu, 21 Aug at 10:52 AM

Cancellation Emails serve as a crucial communication tool in the event of booking cancellations, providing customers with necessary information about the cancellation process and any relevant details. To configure Cancellation Emails in the Venue Owner Dashboard, follow these steps:

Access the Main Navigation Menu.
Navigate to “Automations.”
Select “Emails.”
Choose “Cancellation” to access the dedicated interface for configuring Cancellation Emails.

Legends

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Booking Cancellation Email Legends provide dynamic placeholders for information to be included in cancellation-related email templates. These legends are designed to customize the content of the email based on specific details related to the booking and the customer. Here are the legends with a brief explanation for each:

%customer_name%: Inserts the customer’s name.
%booking_id%: Displays the unique identifier for the booking.
%booking_date%: Shows the date of the canceled booking.
%booking_time%: Indicates the time slot of the canceled booking.
%customer_payment_amount%: Reflects the payment amount made by the customer.

Utilize these legends to personalize and convey essential information in Cancellation Emails effectively.

Booking Cancellation Email

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In this section, you encounter a default easy template that serves as a starting point for your email content. You have the flexibility to modify the text and legends within this default template to align with your specific needs. Additionally, if you prefer to start from scratch, you can remove the entire template and craft your personalized version.

For added convenience, the “SET DEFAULT CONTENT” button is available to quickly restore the default template, providing a reliable baseline for your email communication. This feature ensures that you can easily revert to the initial content structure whenever necessary.

Ensuring that your changes are saved is crucial for maintaining the effectiveness of your configurations. After making any adjustments, remember to click on the SAVE button to apply and retain the modifications you’ve made. This action guarantees that your preferences and settings are updated and active within the system.